I am an RN, finishing my bsn and graduate degree that uses several online book rental companies to cut textbook expenses. Collegebookrenter.com is one of the company I use for this purpose. I have rented from this company several times before and never had an issue. However this past May I feel the company practiced unethical policies and refused to refund my money even though I was within their rental refund period!
My book was ordered from collegebookrenter.com on 4/16, but not delivered until 4/26. It was mailed back to them in the original packaging on 5/12, but they count the rental return date from the date it was ordered not recieved!!! Ridiculous! This makes no sense to me. This company apparently has no desire to satisfy their customers at all. I talked to Dana supervisor at ext 1013, and she was annoyed that she even had to take my call and just kept saying "there's nothing I can do... It's our policy"... This is what customer service has come to, it's like talking to a robot. I asked her if she cared about customer service and apparently they do not... Stay away... Far away, there are better companied out there that have ethical business practices.
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