I had been joining College of Phoenix online through Richmond Va. University from March until December. I received my first payment for my Pell Grant in a regular way and was informed I ought to observe my next payment of 2775.00 in August.in August I didn't obtain my next payment and so I approached my economic consultant and he explained I had a need to reapply for 2011 year. I did so the internet software and posted it, approached my economic consultant 48-hours later to check on to determine if he obtained my software and he established he did and stated I ought to anticipate my payment round the center of September. This time around arrived and that I still hadn't observed my payment and so I approached my economic consultant and he explained they're operating behind running the Pell Grant and that I must view it in 2-3 months. I waited before center of April but still didn't obtain my payment and when again, I approached my financial consultant. Once more, he explained it ought to be 2-3 months of course if I did so a computerized deposit, it ought to be faster than that and so I adopted his coaching to truly have a strong deposit of my payment in the place of being shipped in my experience. During this period, I chose to fall from UoP at the conclusion of the semester, that was November 12, and commence having a fresh university which was nearby the next semester. I waited until November 14 before I approached John Currie once more. I told him about my withdrawal in problem that it might more endure my payment and he explained it will not because it was authorized as much as December 6 and my withdrawal day was the 12th, and based on his pc that it had been being prepared and really should be 2 weeks given that they were operating behind, before I received my resources. I requested to talk to another person about that issue and he offered me what's named the College Fund Divisions telephone number 800-921-1904. Consequently, I named the amount and talked having a small lady there and he or she examined her documents and stated the same John Currie did that there's not a problem with my withdrawal and my Pell Grant payment. She also stated based on her records that my resources were becoming prepared also it requires 3-5 business days for acceptance or more to 14 business days to become transferred into my banking account. I once more waited until December6 and didn't notice my resources transferred and so I examined my educational consideration also it was displaying a zero balance owed no potential courses planned along with a 2775.00 credit. I subsequently approached Mr. Currie and he was amazed that it had been in my own educational consideration and didn't possess a reason behind it and stated he'll look at it and obtain back with me. After holding up with Mr. Currie I approached the University’s Monetary Division about that issue, plus they accepted it was a mistake but because it was within the educational divisions account there's nothing more they are able to do about this. On December 7, I quit Mr. Currie a note informing him concerning the info I obtained in the University’s Finance Division. Mr. Currie delivered my telephone call on November 9.2010 with info he posted a solution (Solution quantity 6505593) release a my resources from my educational consideration to my banking account also it ought to be about 14 days for that resources to become launched and transferred into my banking account given that they were operating behind. On December 15, I obtained this email in the University’s Fund Department:
Irn: 9035597953
Good Morning Cletis,
Your document was posted towards the study division to find out whenever your expenses may be launched. Your document is along the way to be investigated. At the moment, your university understands the problem and dealing with the control centre to solve. For further payment questions, please follow-up together with your university.
Thanks and also have An Excellent Evening
Denice, J., UOPHX FA Handling Heart
Acs / afs
Client-Centered Services|875 WATTS. Elliot Rd.|Collection 116 | AA-L101 | Tempe, Arizona 85284
Phone: 800.921.1904 | fax: 800.808.5123 | email: onlinefinancialaid@phoenix. Edu
Used to do not determine what it intended and so I submitted to John Currie and requested him to please clarify it in my experience. John Currie Approached me by telephone and stated he'd no idea what it intended he's never heard about an investigation division before, and recommended that I contact Denice T. For more information about it.
I then once more approached the amount supplied about the email and requested to talk to Ms. Denice T. Along with a guy from the title of Joe advised me these were not able to move calls. Consequently, I described the problem and indicated my stress to him about that matter, and all he might inform me because the university posted the account launch solution it's out-of their fingers and that I should contact my university financial consultant with this matter. I requested to consult with his boss and he placed on the telephone who he named his mentor. Based on mentor (I never did get his title), he was researching my records and doesn't determine what the email intended also it was out-of their fingers and that I should contact my university finance division. Therefore once more, I named John Currie and quit him concept, trying to explain to him the things they stated, and revealing my stress. I also emailed the woman that produced the email and told her that which was happening and requested her to please contact me by email or telephone and show me exactly what the emailed meant because she was the one which published it she'd understand what it intended.
It's currently Dec 20 and that I have experienced no more contact in the College of Phoenix with this issue.
I really do have copies of e-mail communication about that issue. Sadly, used to do not report any telephone conversations.
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