Smart Certify solicited me via cell phone in May. I ask them how they obtained my cell phone number and the sales rep would not give an answer. He already knew my name and much of my personal information.
He then went into his sales pitch about the "computer courses" they offered etc. I told them I was not interested. The sales rep continued with his sales pitch. Again I said I'm not interested.
Then the sales rep who I believe's name was "Hal" said to me in a very hateful tone, "Hey %! What do you think I'm calling you for?"
I finally agreed to info by mail. He stated he would send by mail and send to my email. I agreed to look over the material. However, he continued to tell me about their great courses, online library, customer support etc. Said their money back guarantee was good for 90 days, said I could "pre-qualify" for financial aide.
I said I would read their information sent by mail. Several days later Fed Ex delivered a box of their "courses" to my doorstep. I was not home and did not sign for this delivery.
When I realized they had sent the entire course I mailed the box back the next day. I did not open or try any of their materials.
I did not and could not access their website online courses without the CD's and was not about to do that.
Tried to contact them by phone, could not get through to a real person. Did not have time to wait for real person because of my busy schedule. I sent them and email telling them to cancel any and all courses or information and that the box they sent was being shipped back.
They ignored my email.
A week later the box I had returned was delivered back to my doorstep with a postage due notice. The box was marked refused.
A few days after that I received a letter in the mail from a finance company called MBNA welcoming me to my "new account" for $3000! It did not say when or where this was opened etc. I did not authorize this account to be opened.
I called their company and was routed around finally to the fraud dept. The person I spoke with there told me this account was a "third party loan" opened by Smart Certify for online computer courses. The "liason" company was a company I had never even heard of before.
After several weeks of discussion with this finance company I was told that "I gave my personal information" to Smart Certify and I authorized this loan, and that Smart Certify had my entire phone conversation recorded! BULLSHIT!
Further I was told to "dispute" the matter with the "dispute department". I did. 30 days later I was told I gave my information to SC and that it was recorded. Again blah, blah, blah.
I filed a complaint with my attorney general. They forwarded it to the Florida Consumer Protection Svcs.
Their "investigator" finally contacted me and told me that they had gathered all info from SC and that I had given my info to their company. They would not refund the $1800 owed on their course and they would not accept the materials back. Further they stated that I was just a case of someone who had "changed" their mind about their product and services.
They also said that I was openly hostile to their employees. The investigator said they had a "recording" of the phone conversation but could not say that it was my voice. Then the Consumer Prot Svcs Inv.in so many words called me a liar!
Smart Certify is obtaining personal information from some source of harvesters or maybe even computer trojans. Then they are telemarketing people and "forcing them to buy their courses" by fraudulantly opening new loans with your personal information and making it appear that you authorized it. They are using some recordings which they do not tell you that they are using and then they dub the tape to words and phrases that comply with their goal - of stealing you blind.
If you challenge them the same way that everyone else who has reported them here at ripoffs by following the legal chain; Disputing the charges with your Credit Card Co, calling the loan co. They opened an account in your name with, filing a complaint with the AG in your state, FTC or Consumer Protective Svcs in Florida - SC will say that you are lying. They will also refuse to reimburse the money to you, your CC Co, and or the financial institution they used!
They will offer to extend your "online library" or some other ridiculous compensation or upgrade your service.
Essentially you are SOL with this company. Their customer service is a bad joke. These people are openly hostile and accusatory! The supposed "MONEY-BACK GUARANTEE" IS A HOAX... They use this line as bait and then when asked for it they will twist the guarantee to make it impossible to claim.
The whole notion that anyone will breeze through their courses and take the "2" tests and fail within 90 days of purchase is total cellophane.
They tout NASDAQ stocks, FORBES and providing the military with courses etc.interestingly enough none of this information can be found outside of Smart Certify's self proclaimations! No one in the Military has ever heard of this company. I can not find them listed at Forbes or NASDAQ under their SC name or their mother company Skillsoft or softskill (whichever).
I did go to a website and found that their mother company is involved in a lawsuit in Florida.
They are a HOAX, THIEVES, LIARS, AND SCAM ARTISTS!
Has anyone on this board banned together and filed a class action lawsuit AGAINST THIS FRAUDULANT CONGREGATION OF CRIMINALS?
The legal chain aforementioned above in disputing SC does not work. The AG's offices, CC companies, financial institutions, Consumer Protective Svcs, and the BBB will blow you off! There is definite skullduggary going on in this company and its time to stop it!
Anyone interested in a class action?
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