Veritas is definetly running a scam!!! After getting off the phone with Janice (teach this woman something about customer service) I decided to google the company to see what I could find... And I came across Clifford's report. They did the same thing to me. I was running my free credit report and found that Veritas not only show a substantial balance but it made it seem as if I did not even return the instrument. My family and I moved out of Florida in December and paid our balance and returned the instrument to the local music store that we rented it from... Now, over year later, I find it on my credit report stating that I owed them over $1,000.00 for an instrument I returned. They obviously did not do proper documentation when the instrument was returned because when I contacted them it showed in the system it was paid... The first rep I spoke with told me someone would call me back the next day... And they did not... I called back two days later and got the run around until finally Janice called me back... And she sounded off on me with both barrels... Like she had done this quite a few times. Now, first, I paid off my balance, returned the instrument, but for some reason she kept making it seem like I had no right to be upset with what had happened. Veritas did not, and I repeat, did not send me anything in the mail... And you would think if I really owed them over $1000 that they would have contacted me... No!!! When I demanded an explanation from Janice she gave me a run around. She said she was going to change the info with the credit bureau but my credit has suffered a whole year because of their mistakes. It doesn't seem fair that my credit suffers while Janice goes on insulting people and getting away with it. If you have any students renting from Veritas I suggest you change companies now... Before this happens to you.
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