I started my education with Strayer, and immediately began having problems. Their business manager at the time refused to show me how to sign up for Financial Aid, instead talked to other co-workers about sports the entire time. Then a week into classes, I got a nasty letter from him saying I was about to be dropped from classes, due to not having sufficent funding. When I called him, his voicemail answered, and it took a week to reach him, and then he just said, "oh, don't worry about it." Midway through the semester I find out he had been doing the same thing to other students, and then he abruptly quit. Thinking this would be the end of it, I relaxed.
A couple of quarters go by and things seemed to be progressing nicely. Then I hit a snag due to health issues. I immediately contact my professors involved. One was on campus and two were online. None of them were very sympathetic, one never even responded to me! Needless to say, I failed all three courses. I had tried to appeal to the Dean regarding my campus class, to no avail. He said I could drop it but when I went in to do so, he said "oh, it's too late." I had to re-take all the classes over, and I have to pay for them all over again!
One class I am paying for out of my own pocket, and the new Business Manager assured me I could make payments, and when the tuition reimbursement kicked in, I could use those monies to pay for that class. Well I went in the other day to get the paperwork necessary to apply for reimbursement, and she referred me to someone else who totally has no social skills, as he fumbled and mumbled his way through some type of communication, stating, "the papers I'm giving you will work out fine."
I told him several times my employer needs to see that the class was deferred, as they will not accept financial aid funding as proof. He said "oh no, this is fine." Well it's not! I'm just sick and tired of their miscommunication and misinformation, it's very upsetting. Because of my illness, I'm not sure if I could talk to the ADA (Americans with Disabilities Act) office and see if there are any accomodations to be given to me, but this seems ridiculous!
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