Complaint / Review
Dell Computer Corp
Misleading company with deceptive ripoff sales practices

I purchased a Dell Dimension 2350 over the phone on 1/24/03. They told me that for $45 more, they would ship it Fedex early evening delivery.

I found out on 1/26/03 when i called for the order status, that the unit was shipped via the Postal Service. On 1/27/03 I spoke to a sales manager who stated that Dell doesn't do business with Fedex in New York. He told me that Dell ships the package via the Postal Service to New York, and that a drop-shipment company WPX (Western Pacific Express) will pick it up and bring it to my home in the early evening.

I asked him if the package is insured via the Post Office. He begins to tell me what i should do if the package arrives broken. I said to him "i asked you if the package is insured, yes or no"? He replied " i don't answer a question when it is put to me like that". Dell is a total disgrace!