I was surprised to find a delivery which was sent to my office from Rising Star Learning, a company of which I have never heard.in the box were 3 CDs for teaching young children words and numbers. Enclosed in the invoice gave all the information of my business but for my email it was a Hotmail account which I have never opened. Let it be noted that on the company letterhead there is no phone number nor email contact nor website printed.
Upon further investigation through Google, I found complaint which had a number of complaints from this very same company. I immediately called the number supplied by a previous poster an called the company. Per this "customer service rep" he told me that a credit card number with the last digits of 0952 were verified by the CV number on the back of the card. The banks had approve the transaction. Crazy thing is I don't have a credit card with these last 4 numbers. I informed the rep that I had never ordered the merchandise, of course he insisted I did because it was done throught the internet. After going in circles for a while, I was able to get the RMA number that is so vital to receving a credit. Later that night I ran a copy of all of my credit reports and none of them show any new activity for a credit card ending in 0952
When I went to send the the package this morning with a signature requried and tracking number the request was rejected because the address did not exist! The address on the invoice is incorrect but the address provided by complaint is correct.
I sent the package today. I am going to the better business bureau to file a complaint.
I will keep you posted
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