I attended Kaplan University online for 2 semesters. I had to drop out due to income problems and health isssues.
I paid them in full with the last bill they sent me. $786.00.
4 months latter they sendme a bill for $75.00. I wrote them and told them that I paid them off. I heard nothing. Now 2 months later they send me a bill for $95.00.
This time I recieved an email stating that I owed this money.
I wrote back and told the person that I paid in full. He sent me this:
This is considered a refusal to pay and like I stated, your ledger balance clearly states that you did not pay the full balance owed and that is not a Kaplan error and nor did we add to your balance any charges. Please make sure to post the ledger balance that clearly shows you did not pay the balance owed to us and you refused to take the responsibility to pay us. From: Cinda Wilson [mailto: cinda. [email protected]]
Sent: Friday, September 19 5:21 PM
To: Student Accounts
Subject: Re: RE: RE: Past Due Account with Kaplan University
Okay then why did it go from $75.00 to $95. If you are not adding charges? This is BS! Send it to collections! I don't care and believe me I will post this school on the internet and blogs to keep innocent people away from you thieves!
Original Message
From: Student Accounts
Date: Friday, September 19 16:17
Subject: RE: RE: Past Due Account with Kaplan University
To: Cinda
As clearly shown to you in the Balance Summary I sent to you,
you never paid the balance in FULL and there has been no
additional charges made on your account from the last payment
received. The account will be sent to an outside collections
agency in less than two weeks, please submit payment immediately
to avoid this showing as a bad debt 7-10 years on your credit bureau.
[cid: image001.jpg@01C91A72. CFC57CF0]
Scott Thorne
Student Accounts Team Lead
6301 Kaplan University Avenue
Fort Lauderdale, FL 33309
Tel: 1-800-817-8272 Ext 92004333
Fax: 954-515-3500
sthorne@kaplan. Edu
www.kaplan. Edu
From: Cinda [mailto: cinda.
Sent: Thursday, September 18 3:59 PM
To: Student Accounts
Subject: Re: RE: Past Due Account with Kaplan University
I had paid the balance given me in FULL! Why are you adding charges?!
Original Message
From: Student Accounts
Date: Thursday, September 18 15:52
Subject: RE: Past Due Account with Kaplan University
To: Cinda Wilson
Cinda,
I've included your balance ledger summary, showing there
is a balance unpaid of $95.22 and it's currently 104 days past
due and goes to collections at 120 days past due.
Tran #
Date
Check#
Ref#
Code
Description
Charges
Payments
Balance
A/y
Term
Campus
User
1
11/26
deposit
1269895
$95.00
($95.00)
0
0705a
042
Nmullings
2
12/13
auto-121307
Tuit
Tuition
$1,600.00
$1,505.00
0
0705a
042
Msnyder
3
12/13
auto-121307
Tuit
Tuition
$1,600.00
$3,105.00
0
0705a
042
Msnyder
4
12/19
360671
Fa 360671
Federal Family Subsidized - Distance 200
$1,168.00
$1,937.00
1
0705a
042
Gwhyte
5
12/19
360671
Fa 360671
Federal Family Unsubsidized - Distance 2
$1,334.00
$603.00
1
0705a
042
Gwhyte
6
12/28
Batch: 12/28
Techfees
Technology Fees
$100.00
$703.00
0
0705a
042
Msnyder
7
1/2
1343844/12-31-07
Student Payment 08
$100.00
$603.00
1
0705a
042
Nmullings
8
1/31
1409554/1-31-08
Student Payment 08
$100.00
$503.00
1
0705a
042
Nmullings
9
2/11
1429018/2-8-08
Student Payment 08
$195.00
$308.00
1
0705a
042
Nmullings
10
2/28
auto-022808
Tuit
Course: Principles of Nutrition
$1,600.00
$1,908.00
0
0801a
042
Msnyder
11
2/28
auto-022808
Tuit
Course: Developmental Psychology
$1,920.00
$3,828.00
0
0801a
042
Msnyder
12
2/28
Batch: 2/28
Techfees
Technology Fees
$100.00
$3,928.00
0
0801a
042
Msnyder
13
2/29
378211
Fa 378211
Federal Family Subsidized - Distance 200
$1,166.00
$2,762.00
1
0801a
042
Tlawhorn
14
2/29
378211
Fa 378211
Federal Family Unsubsidized - Distance 2
$1,333.00
$1,429.00
1
0801a
042
Tlawhorn
15
3/6
Batch: 3/6
Techfees
Technology Fees
$100.00
$1,529.00
0
0801a
042
Msnyder
16
3/6
Batch: 3/6
Techfees
Technology Fees
($100.00)
$1,429.00
0
0801a
042
Msnyder
17
4/7
1555012/04-07-08
Student Payment 08
$757.52
$671.48
1
0705a
042
Squant
18
6/9
1527
6/4/08
Student Payment
$576.26
$95.22
1
0801a
042
Ktownsend
Thank you,
[cid: [email protected]]
Scott Thorne
Student Accounts Team Lead
6301 Kaplan University Avenue
Fort Lauderdale, FL 33309
Tel: 1-800-817-8272 Ext 92004333
Fax: 954-515-3500
sthorne@kaplan. Edu
www.kaplan. Edu
From: Cinda
Sent: Tuesday, August 05 7:11 AM
To: Travis Bailey
Subject: Re: Past Due Account with Kaplan University
Dear Mr Bailey,
I paid my account in full 2 months
ago. I
sent Kaplan a check.
Thank You,
Cinda Wilson
— Original Message
From: Travis Bailey
Date: Tuesday, August 5 4:16
Subject: Past Due Account with Kaplan University
To: cinda
Dear Cinda
Our records indicate that your account is currently past
due. We believe you want to make timely payments and
understand how financial situations or unexpected circumstances
may be affecting your ability to make those payments.
We welcome the opportunity to discuss your situation further.
Our Student Accounts department is open Monday thru Friday from
8 AM until 9 PM EST. Please contact the Student Accounts
department at 800-817-8272 option 2, option 1 and an agent will
be available to assist you in making your payment.
If you wish to make a payment online you can do so from your
desktop by following the Make a Payment Tab which will link you
to our online payment center.
Your prompt response to this e-mail is appreciated.
Sincerely,
Student Accounts Department
Kaplan University
I think is a threat! Something needs to be done with this College! I have read many complaints about the same thing. I am at war now!
Cinda
henryville, In.
Scott Thorne
Student Accounts Team Lead
6301 Kaplan University Avenue
Fort Lauderdale, FL 33309
Tel: 1-800-817-8272 Ext 92004333
Fax: 954-515-3500
Sthorne@kaplan. Edu
Www.kaplan. Edu
&
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