Complaint / review text:
I began Kaplan back in 2003. I had to take a year off due to family problems however re-enrolled andcompleted my Associates in criminal justice degree. I was to graduate I completed classes and credits Nov. 2007 and did not want to do the formal graduation so I assumed they would send me my degree. Well it is now 2011, my Fafsa of $21000 is paid in full and I have this CitiFinancial stating I owe them $8000. Also when Kaplan decided to take it upon themselves and apply for a student loan from citifinancial during the transistion I was billed by Kaplan $1200 for the semester in between Fafsa and Citifinancial agreement. So I will admit I am naive when it comes to the whole student loan process, however I was never even made aware these transactions were going on. Well I wanted to finish my degree and move on to a bachelors at a different school. Kaplan refuses to release my transcripts. I paid the $1200 to their collection agency and the agency sent me a receipt. Kaplan still has not taken that debt off their records. I am frustrated, I spent the time and the money for a degree I cant even use. I wish I could afford an atty, but I cant. I dont know what else to do. Anyone have any suggestions? Like others I have called Kaplan and I cant get ahold of anyone.