I can certainly relate with you regarding the financial aid department at Phoenix University. I, unfortunately started classed March 31 I am now in my third block about to go to my fourth. When I enrolled, I applied for a Stafford Loan and a Pell Grant, which I recieved. The first dispersement when to Phoenix on April 09 amounts of $5848.75 for the Stafford loan and and for the Pell. My two blocks of class were billed as follows: 1900.00 for the first block and 1900.00 for the second block a total of 3800.00. I was mailed the difference shortly after that.
Well my second dispersement was suppose to go out on 08/11/08 of the same amount but tuition had gone up for classes to 2080.00. My stafford loan when throu on 09/04/08 (a month late) and I am still waiting on the Pell Grant. Some how, I was neglected to be told that since I came in on a half year, I needed to resubmit my fafsa in order to get the second disbersment of my Pell. I have never heard of that in my life but I did it anyway... And still I wait. Funny how a loan... The stafford One I have to repay) goes thru but the grant (one I do not have to repay) seems to have an eternal hold up on it...
I have called my financial advisor... I never get her when I call... She calls me at her convenience... And writing emails are definitely out of the question because I never get one back. I had sent her an email on an incident where I had call wanting to speak with her and they transfered me to another advisor by the name of Javier. He was incredibly rude and basically stated that it was not their responsibility to make sure my loans processed like they should. I sent this with a read reciept... I saw that she had read it but I never got a response back by phone or email.
My roommate joined Phoenix in the mean time and she recieved all of her aid on time and yet I still wait... It seems like the new students they bend over backward for but once they have you, they don't feel obligated any more. I was told I could not transfer from Phoenix without penalty unless I had 12 credits... Well they are coming up and I am serioulsly thinking about leaving.
Oh by the way... I also was targeted for verification the 2nd time I had to certify my fafsa... But was not on the first submission.
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