On Dec. 1 we enrolled our 11 year old grandson in a tutoring program at the Sylvan Learning Center in Poplar Bluff, MO. We agreed to pay the fees by the month since we did not want to take out a loan for a long term program. We paid the testing fees & enrollment fee on that day. We were told the hourly rate for tutoring was $45 per hour & we set up his tutoring on a schedule of 4 hours every Saturday.
According to the brochure we were given at the initial enrollment, we were to have a conference with Sylvan manager Christina Thompson once a month to discuss our grandson's progress.
We were never given a progress conference in the three months of tutoring. We asked several times about a conference and were given a print out of our grandson's progress.
After 36 hours of tutoring, our grandson's grades had not come up one level.
We drove into Poplar Bluff, which is 40 miles one way, two times on a promise of a conference, which never happened.
The students earn tokens at each tutoring session, which can be redeemed for small prizes. After we closed out our program, our grandson had 304 tokens to his credit. We made one trip into Poplar Bluff to redeem his tokens, but since the Poplar Bluff facility had virtually shut down and moved locations, there were no prizes at the new location. We were told by Christina Thompson, the manager, that we should call her to arrange for our grandson to redeem his tokens. After several phone calls to their Cape Girardeau office, we were told that Christina Thompson would send some digital pictures by email and we should pick one then she would mail it to us.
The email never arrived!
This company is very unorganised and has very poor customer service relations. We would never recommend that anyone use them as tutors. Online tutors can be found at Ziizoo.com which is a U.S. Company and has very much more reasonable rates.
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