I am having the same problem as K with these scam artists, only WORSE! On February 14, after several conversations with Mr. Will Smith of FIVESTARQUOTES, I signed a "Credit Card Authorization" to allow them to make a $500.00 charge to my AMEX card, as advance payment on leads to be supplied, with the agreement with Mr. Smith that I would evaluate their leads, and could cancel the arrangement at any time, with no further charges to the card.
Like K, I am a successful, experienced Agent (6 years, District Manager, top 100 Nationwide). After receiving the first few batches of leads, I came to the opinion that they were garbage (I was unable to contact most of the people using the information they provided), so I called Mr. Smith (several times) requesting that the account be cancelled and that no further charges be made to my account, per our agreement. Mr. Smith gave me ASSURANCES that the account would be cancelled and no further charges would be made.in addition, I sent FOUR (4) e-mails dated February 22,26, 28 and March 3 requesting confirmation that the account has been cancelled. I did not receive ONE reply.in fact, on February 22 (after my numerous phone requests, and the date of my first e-mail requesting cancellation confirmation), FIVESTARQUOTES charged my card ANOTHER $380.00! Not only that, but they started piling on the leads and sending me MORE and MORE!
I continued to have conversations with Mr. Smith, requesting that the $380.00 charge be removed, and that the account be cancelled. Each time, he told me it would be done. On Monday, March 3, I found it necessary to contact AMEX to dispute the $380.00 charge. On that same day, upon learning that I had reported FIVESTARQUOTES to AMEX, Mr. Smith AGAIN agreed to remove the $380 charge, and, AGAIN, assured me that the account would be cancelled.
On March 3, tag-teamer Al Baker contacted me twice to try to convince me to retain FIVESTARQUOTES services. I told him in no uncertain terms that I had no desire to receive any more leads from them, and AGAIN requested that the $380.00 charge be removed from my account. After my REPEATED insistance, he finally agreed.
On Friday, March 7, I checked my FIVESTARQUOTES account on line, and found an ANOTHER Invoice dated the same day, in the amount of $405.00!!! So, From February 14 thru March 7, (22 days) FIVESTARQUOTES charged my credit card $1285.00
On Saturday, March 8, I had to cancel my AMEX card, causing significant disruption to my business, and HIRE A LAWYER, due to FIVESTARQUOTES continued unauthorized use of my card. I also filed a second dispute with AMEX for the $405.00 charge.
As of this writing, my lawyer has sent them a letter requesting a $914.50 credit (the $380 plus $405 plus $129.50 unused from the original (and only) $500 authorization). I have two disputes in with AMEX for the $380 and $405. I have a cancelled AMEX card. The only thing I have from FIVESTARQUOTES is a pile of useless leads and a bunch of empty promises from Al Baker and Will Smith. The leads have stopped, but I have had no written response from them and, so far, no correction. Al Baker has called me a few times, but I won't take his calls because I don't need to listen to any more bullsh*t.
As I said, I have been in this business 6 years. I have dealt with many internet lead providers, and never had this problem before. Whenever I have had a dispute, it has been handled properly and professionally.
Do yourself a big favor! Stay away from FIVESTARQUOTES! Don't believe a word they say!!! Don't give these guys your credit card info!!!
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