In January I contacted BuzzQuotes to see about signing up for internet leads to help with insurance sales. When I signed up with Greg Morgan, I was told that the company provided quality leads in real time. It did not take long for me to realize that this was not the case. For example, I signed up for 10 leads a day. All of a sudden I would get leads in the middle of the night, all at once. Additionally, in the RARE event that I actually got a good lead or someone on the phone, I was told that they were trying to get a free video game or something and filled out a survey.
I called up BuzzQuotes and told them I wanted to discontinue my service until they got their act together. I also sent my request in written form via email. Greg Morgan called me back and said that they had subscribed to a poor marketing company and that they had fixed the problem. Additionally, he said that BuzzQuotes was updating their service to allow filtering of leads. So, like an idiot, I believed him and gave them another shot.
About two weeks into the second shot a guy in my office came to me and said that he and I were getting the same leads from the company. The service is supposed to be limited to one agent per company. He and I were both furious and called BuzzQuotes. I was also upset because I had seen no new filters and was still getting leads at 3am all at the same time. We were told that BuzzQuotes had made a mistake and that they would give us free leads.
The other agent took the free leads and later quit the service because the leads were horrible. I on the other hand did not take the free leads saying free bad leads are still bad leads, and I want my money back (a total of $738). I said I don’t care about the leads from the first time around, just give me the money from the second time. I reported to my credit card company (American Express) what had happened and challenged the charge.
Greg Morgan called me and said that he wanted to give me my money back, but that since I had challenged the charge there was no way he could credit my card unless I called AMEX and pulled the challenge. I called AMEX and explained the situation. I asked them if I could re-challenge the charge if I was being lied to. They said that I could, so I pulled the charge. Every time I spoke to Greg Morgan after that, he told me he would do it that day, or in a few hours. After 3 weeks of waiting for this credit, I challenged the charge again.
For the next EIGHT MONTHS I challenged the charges from BuzzQuotes. When I would speak to Greg Morgan he would say that I was right, BuzzQuotes made a mistake, and that I deserved my money back. He even emailed me once that he would not challenge my dispute to AMEX. However, according to AMEX, every time I would challenge the charge, BuzzQuotes would tell them that the charges were legitimate and that I had a contract with them. However, I had cancelled the initial contract via email the first time. Plus, their own Terms & Conditions state that they only sell to one agent per company.
I am still waiting for my $738. Do not use BuzzQuotes or any service associated with Greg Morgan. I have heard reports from a NUMBER of colleagues that have lost THOUSANDS of dollars to BuzzQuotes’ fraudulent activity.
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