Complaint / Review
Premier Holiday Travel - Monterey Collection Services
Premier Holiday Travel And Monterey Collection Services Fraudulent Vacation Packages bought in Mexico Cancun Quintano Roo, Monterey Collections trying to collect maintenence fees billed after membership was cancelled. Cancun Qunitana Roo Mexico and

I too fell victim to Premier Holiday Travel and now Monterey Collections. I paid $6600 for a vacation membership in 2003. Thought it was a good deal and paid my maintenance fees for 2004 and 2005. Then in April I received a bill for a one time special assessment fee for $499.00.

I immediately contacted their customer service by email and demanded to know how they could charge such a fee that was not in my contract. Mr. Baeza responded that the Board met and voted to assess the special fee to increase properties produce a new brochure and not raise annual maintenance fees. I immediately informed Mr. Baeza that the one time special assessment fee to raise capital was not authorized in my contract. I also informed him that I would not be paying that fee. He stated that they could not force me to pay this fee but they would deny me and my family the use of my fully paid and current vacation plan.

I immediately demanded cancellation and a refund. Mr. Baeza responded that he regretted and noted my decision but that they could not refund my membership fees. I never heard anything else until Nov when I received a maintenance fee bill mailed out of a Miami Fl office. I immediately called that office and sent them another letter canceling my membership via FAX. I called and confirmed they received the FAX. I never heard another thing from Premier Holiday Travel.

Then came Monterey Collection Services. They are rude and do not want to determine the truth. They do not seem to want anything other than payment. I sent two registered receipt letters documenting everything Mr. Baeza sent me by email in writing acknowledging my cancellation, that they could not force me to pay their special assessment fee and that they were denying me the use of my fully paid and current vacation package.

The facts are present and clear yet Monterey Collections placed an adverse collection account on my credit report. Try as they may, they will not get another penny from me as I have already lost $7700.00 I plan to pursue court action in North Carolina if I can.