I purchased Regsweep software last year from www.regsweep.com. It is a registry sweep that protects your computer from threats that can potentially harm your computer. It said the money I paid, I believe it was $19.95, for the software included all updates for now and in the future. It said it was a one-time payment, and you would receive a registration key that would be valid for an unlimited time unless otherwise stated.
It was not otherwise stated.in fact, it said that my software had expired, and that I had to renew it for a price of $19.95. I had it for one year.
I went to their live chat and spoke with "frank". I asked where it said I must renew when I had purchased the software, since I did not see it anywhere. He said it was not on the website and that you had to pay again, and that he would speak to the advertisers about it.
I asked for a phone number. He said there was none. I asked for a refund, or the unlimited use I was promised on the website for my product, and he said he was not in a position to do that.
He said I could send an email to support. Which I did. No response as of yet.
Their end user license agreement specifically states in paragraph 3 entitled Personal Use Only Restrictions, "The 'RegSweep.com Inc' Program (s) is made available for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the 'RegSweep.com Inc' Program (s). Use of the 'RegSweep.com Inc' Program (s) for any purpose other than personal use is expressly forbidden."
Here is the last sentence of Paragraph 3: "Registration key is valid for an unlimited time, unless stated otherwise".
It is not "stated otherwise" anywhere on the website, in the end-user license agreement, where you pay, or anywhere else in their advertising.
As I said before, "frank", the support chat person, said it was NOT on the website anywhere.
This is a very misleading website making you believe you will never have to pay for anything again. Nowhere does it mention "yearly subscription", or any thing else that must be renewed.
I believe this to be a scam to give people one year for their price of $48.00 dollars now, and not tell them they must renew a year later for $29.95, "but if you do it right now, we will slash the price to $19.95" What a savings huh.
I did not know where to report this to, or to whom. I hope this helps others not to fall into the same trap that I did, believing it was a one-time price with forever use, including updates.
Buyers, Beware. Regsweep.com is not telling you what you need to know when you initially purchase their software. They give a "free sweep" before you buy, but will not remove any threats found UNTIL you buy. Number one mistake. Then, a year later, the "out of nowhere" "you must renew, your subscription has expired" comes along.
I hope someone can stop this website from doing this to other consumers before they get "sucked in" to their scheme.
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