A few weeks ago an item arrived to me from my (ex) forwarding agent MYUS it was an item I did not order and I was concerned that I had been charged for this. On inspection I had been billed twice both for shipping from the US and also for customs on this side of the pond in the UK - all of this with no authorisation from me whoatsoever. I was very cocerned how my card had been used without my authorisation surely this is not legal?
I began sending e mails asking how this could have happened and asking whether I had incurred any costs to be told that I had and could I send it back to them and also in the beginning they said I had to pay for the DHL bill even though this had absolutely nothing to do with me! I have email proof of all of this - it was only when I wrote back and refused to pay for customs for something I had not ordered did they then decide to pay this. Then they asked me to send it back to them and given the bad service and the fact they had twice debited my credit card and then not been in any rush replying to my worried e mails I said I would send it back to them sometime in the next 3 weeks as I am about to move abroad and have a very busy schedule they then got back to me and said they were going to cancel my account and that it was clear I didn't have any intention of sending it back which is nonsense I wasn't rushing certainly when I hadn't ordered it and had been charged for various things but it would have been sent when I had the time.
I think the way they perform their business is incredibly poor and lacks integrity I had to chase them to even get my money back. They were unapologetic, unprofessional and the whole service was unsatisfactory. They also debited my monthly charge 3 times last month and although 2 were credited back in the end their service is riddled with unpredictable service and lack of empathy when their service falls short of an even adequate service.
On the website there is a drop down arrow so that the e mails get sent to the CEO I e mailed him 3 or 4 times and not once did I get a reply. HavinG worked for the CEO of Starbucks in Europe I know that any CEO worth their salt bothers replying to concerned customers this CEO unfortunAtely does not seem too bothered. This is a sad indication of their laxidasical attitude.
Incredibly bad service and I would discourage anyone from using them. The best thing they did was offer the names of a few other forwarding agents - this was the first helpful thing they did without me asking in the whole process.
Gwen
London
United Kingdom
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