Sends dead plants, doesn't honor their refund policy without email after email and threats ripoff business from hell Lawrenceburg, IN, 47025...
I tried to give this company a chance. I really did. I ordered from them twice. Everything went ok until the apple tree didn't do anything but die, the strawberries bit it, and I got dead pansies. I was told they would replace the apple tree in spring. I was told I would get a GC for the $7.45 I paid for the strawberries. That was July. This is October. I have emailed them, harassed them and still no GC.
I am waiting for a refund to be issued on my CC for the $7.45. I got a refund for the pansies today after I told them I would dispute it on my CC if they didn't. I am so disappointed and disgusted with this company that if I could give them an ultra negative rating I certainly would. I would not do business with them again. I suggest no one else do business with them either. There are plenty of reputable companies out there who deserve your business. This company does not treat its customers right.
They lie to you. They send dead plants. You have to harass them in order to get a refund, contrary to their stated policy. I have run into some bad companies in my time, but this company takes the cake for audacity. If you do business with them you are just throwing your money away. They have cheap prices but I'll tell you, you get what you paid for. Buy cheap, get dead or nearly dead substandard plants.
I told these people that word of mouth means alot in gardening circles. I told them that I would blast them from one end of the net to the other. They didn't seem to care. Pass the word along about this company to everyone you know. It's time these companies realized that without customers like us they have no business.
This company definately needs to be reported to the better business bureau. If I don't get that $7.45 back really soon I am definately going to the BBB to lodge a complaint. It's really not the money it's the fact that they have no integrity in their business practices.
If enough people lodge complaints at the BBB online http://www.bbb.org/bbbcomplaints/SelectComplaintLinkFrameSet.Asp maybe this company will learn to treat their customers better. It's time these shyster companies got what they deserved. Beware of any company affiliated with Garden's Alive.
L
Sioux Falls, South Dakota
0 comments