Complaint / review text:
I ordered a Fixed Top Table Slate Inlay Matte Black Finish e from Ira Wood & Sons, Inc. On 10/8/07 and table arrived to me on 10/18/07 which has some scratches & chip on the table top & chip paint on one leg but they refused to send me a replacement table due to their vendor freight company, OFDL has denied their claim for the reimbursement. Therefore, customer service rep, Naomi Hughes informed me that they will not ship me a replacement table and I will have to pay for another same table. I was so sock and upset because I have paid $165 for the shipping cost of the original table which only costs $378 and now they wanted me to pay for another table because their freight vendor denied their claim.
I have ordered alot of things online with other good companies like Martha Stewart Co, Lighting Universe Co., etc. And none that treated their customer crappy like Ira Wood & Sons, Inc. Did to me. Now, I have to keep their defect table because I can't send it back to them for refund which the total shipping cost will be more than what I paid for the table so I decided to keep it until I can sell it locally.
I want to file a complaint on this company so other online consumers will be aware of this unethical business practice by Ira Wood & Sons, Inc when they Google on Ira Wood & Sons website. I feel that they had cheated me on my hard earned money and I hope no other consumers would have to go thru like me when dealing with this ripoff business of Ira Wood & Sons, Inc. It seems they don't care how their customer feels because they got my money and they probably know that I won't return their defect table due to I have to incur more expensive shipping cost.