I placed two orders within two hours of each other with Mark, early morning of Monday, November 5th. I specified that I needed the order to be here by Friday. He assured me it would and I placed the order. I was told that I would receive an email when my order had been processed and ready to ship. I never received said email.
I called Tuesday, November 6th, when I checked my email account and it still hadnt been received. He informed me that it should be there by 5p. I called back on Wednesday, November 7th, and was told that it should be in there later that day; when I called between the hours of 1p and 5p, I was unable to get an answer. I, then, sent an email to the address at the bottom of the websites page. All day Thursday, November 8th, I tried to call and I was not able to, once again, get an answer nor was my email from the following day answered, so I sent an email to Steven. Finally, Friday, November 9th, I was able to get in touch with Mark, who took my number and said that he would find out about my order. He never called me back, nor was there any answers to my emails, however, ironically, I was still able to receive sale announcements. My boyfriend called, because on Tuesday, his account was charged $60.01, the amount of my order, to find out what was going on. Mark told him that I would get my invoice with my merchandise and it should be in my email.
It is Wednesday, November 14th, and I still haven't recieved my order. Monday, November 12th, Steven wrote me to ask what name was the order under? I responded and hasn't heard from him since.
Could someone advise me on how to take legal actions against this company? It's about principle.
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