While checking my bank account online, I noticed a charge for $9 that I had not authorized. It was from Entertainment Rewards. I remember seeing multiple emails from "E-rewards". However, I never opened them because I didn't know the sender. BTW, that's a good way to avoid computer viruses; don't open emails from unknown senders. Anyway...
I called the 866-364-1333 number, which was listed next to the transaction on my online statement. After listening to a long spiel about how wonderful entertainment rewards is, I was prompted to cancel my account. I pressed the appropriate button (#2). Then I was prompted to enter my credit card number. I refused and just pressed the # key. Customer service responded.
She said that my account was opened because I accepted an offer after using ticketmaster to buy some concert tickets. I did buy museum tickets from ticketmaster, but I never accepted a piggy-back offer from any other retailer - especially not Entertainment Rewards. I expressed this to the customer service rep. And stated that I not only want the acct. Cancelled but I want my $9 back. She agreed, set it up and finished by giving me a confirmation number. She said that my money would be refunded in two to three billing cycles, which I think is ridiculous since they didn't take that long to make the unauthorized transaction. I didn't feel like arguing. I think the customer service rep. Could sense my irritation. So, we peacefully ended the call. It probably took about 10 minutes of my time. I am definitely not using ticketmaster again. There are other means. Definitely stay away from Entertainment Rewards!!!
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