I also was a cable customer and decided to bundle my phone and internet with charter. I paid my bills online, and I could see the submissions, but they could not. I offered them the cleared payments from my bank but that didn't matter, because they could be tampered with. I was shut off several times with this particular issue.
I decided to go back to att & get a dish package. I called to cancel and was told I could not, although when I asked I was told I was not under any contract.
I said fine cancel everything and they still would not. The entire time I was getting collection calls. On September 17 I finally I had a gentleman to come out and pick up the equipment. I gave him a check (which has cleared) for $178.00 and change to clear up any balance. I don't think I owed that much but it was worth it for them to go away. The receipt he gave me clearly states disconnection and has an itemized list of the things he picked up. I have still been getting collection calls and I tell them each time that I have turned in everything and I am done with them.
Yesterday, October 1st, I got a bill stating all my services are active. I DON'T even have the equipment anymore, and haven't for 2 weeks. I called and they said they could not help me, I had to call another number. I tried twice, and got hung up on both times. How can they possibly be billing me when I don't even have their stuff?
I filed with BBB and Jay Nixon's office last night, and here today. Please do not expect reliable customer service, or continuous service from Charter.
My father uses auto-pay for his cable and got shut off because they only debited 10.00 from his account instead of the entire bill amount. That is not his fault, yet they wanted him to pay a reconnect fee.
I also received a "sorry for the inconvenience" greeting card from them. Gee, thanks, Charter.
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