I have to say that I am not happy with LA Fitness/Body Of Change at all. Two things that were not told to me. 1) I didn't know that you would get charged $90.00 to freeze your membership and 2) I also didn't know that they will automatically re-activate your account after 6 six months.
When I called back in Feb to freeze my personal training membership, I was told that they will not do anything to my account until they heard back from me. I asked several times and the guy I talked to told me the same thing over and over again.
Fast forward to Sept. 2007. I was hit with a $143.00 charge to my bank account. I was very upset. I was going to re-activate my membership, but after this, I canceled everything. I called the Haverford, PA location and told them what happened. They asked me for a number where I can be reached at and told me that someone from the corporate office would call me within two hours. This was yesterday (9/4/07). Needless to say, I never got the call from the corporate office.
So I called again and asked for the phone number to the corporate office so I could call them myself. Of course they told me that there is no phone number, but they gave me a address. So I took the address they gave me and went on Google. I got the phone number for the office in Houston, TX and Irvine, CA. I called the corporate office myself and canceled my whole entire membership. I did get a cancellation confirmation email, but at this point that means nothing.
So I'm going to watch my account for a while and make sure no charges are made. You can cancel on line or over the phone. You really don't have to send a certified letter. I see a lot of those mysteriously get lost. Oh, they won't reverse the charge.
The numbers are 1-800-600-2540 (Irvine, CA) and 1-888-889-0984 (Houston, TX). I would tell anyone to go do some laps around a track before I tell them about joining LA Fitness/BOC.
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