Usacomplaints.com » Education & Science » Complaint / Review: SMC EMerchant - What a ripoff... They don t tell you everything and they lie about what is real. SanBernardino. #237382

Complaint / Review
SMC EMerchant
What a ripoff... They don't tell you everything and they lie about what is real. SanBernardino

In June I called the 800 number to order the SMC information. While on the phone with their customer service intake, they explained how the program works. At least they explained "their" version.in order to join they required $350.00 or you could make monthly payments of $39.95. I chose the $39.95. They explained that it was RISK FREE. What that meant was that once I recieved my information, I could look it over and decide if it was something that I wanted to do. They told me that I would be getting a free web sight and free merchant account. The merchant account that they were talking about was going to allow me to take credit card, debit, and pay pal from my web sight. They told me that I would need to come up with a name for sight and that the sight would be up and running within 48 hours. My package of information would be delivered in 5-7 days. Well as you can guess, my information wasn't here within in the time they said. When I called to find out way, they told me that it would be there in a week, no other explaination was given. When it arrived, it had been 3 weeks. Knowing that I had 30 days to review and return it for a full refund, I started to look at it. Mean while, The web sight was built. It held only 20 items. They charged me $24.95 for a "FREE" websight. While I was looking at the websight and going through the information, by the way there is a lot of information in that box, I found out that NO ONE would be able to go to my websight unless I gave them the complete web address. They couldn't find it if the used a search engine. Then I found out that the only way that they can buy anything is if they have a gift card from me and SMC. That was the ONLY way to buy anything from my websight. I called several times to talk to someone, however I was unable to since I was on hold for over 3 hours I gave up. I sent emails, however I recieved none in return. Finally one day I decided I would wait on hold no matter how long it took. 3 hours and 27 mins later I finally got a person. I explained that I had no idea about this gift card stuff, and that I didn't want it that way, and they told me that is how it is done.in order for me to get the gift cards I had to buy them and then give them out in order to generate business. I told them I was sending the stuff back and that I wanted a refund. Then it came down..."You aren't entitled to a refund because you ordered it more than 30 days ago!" I was furious. I told her that I had 30 days from the time I recieved the information, not when I ordered it. She finally said that is right. They had me fax a letter for refund, and get a reciept from the post office that the stuff had been sent back. I did all that.in the mean time they charged my account for the rest of the program fees, $325.00. I did exactly what they told me to do, that was 3 weeks ago today. I have yet to recieve a dime back from them. When I called to find out why, they told me that it takes 30 days to process a refund... It didn't take them 30 days to take the money, it shouldn't take them 30 days to give it back. BUYER BEWARE!!! They will not tell you everything that you will have to spend money on, they will take money out of your account without your permission, and they will not give you your money back even if you are within your "free trial". Now I am out all that money and waiting. All I wanted to do was make a better life for my family. Never again. I will never trust anyone that says that you can have any kind of home based business.


Offender: SMC EMerchant

Country: USA   State: California   City: Simi Valley
Address: 996 Flower Glen Street
Phone: 8003454762

Category: Education & Science

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