I recently received a bill from Access Capital requesting a payment of $164.47 on behalf of White Over Nite. I had no clue of who White over nite was, so I call access Capital to find that the representatives are not helpful at all. The first person I spoke to was rude and when I requested to speak to a manager and told him how rude he was he said " we were having a special where you only pay the fees you owe White Over Nite without the collection fee but since I'm rude now you pay the full amount of $164.47" and hung up on me.
I called back and spoke to someone else and he explained to me that I requested a sample over the internet back on 4/06. I told him that I am not disputing that I may have ordered a sample but where is it? I have never recieved a sample, bill, or products from White Over Nite. Where is the stuff I'm getting sent to collections for? I have never heard of this company prior to recieveing this collectins notice from Access Capital.
The representative also realize that it was strange that it took White Over Nite over a year to send my information over to them. I honestly have never recieved a billing statement from this company. I thought that they only send you over to collection if they have made attempts to collect and they haven't. He then gave me my so called account # for White Over Nite which is 4605711 and a number to call (1877) 330-9587. When I called the # an automated rep came on and asked me for my acct# which I entered and she said "your account has been sent over to collection I cannot help you at this time goodbye".
Please help me out I feel like my back is against the wall I have no clue what to do from here, all I know is that I am not going to pay for something that i never orthorized or received. Help me please.
Darlene
Mcdonough, Georgia
U.S.A.
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