We have been getting flaming emails and phone calls for well over a year regarding the company, Seattle Coffee Direct. We have wasted countless man hours returning emails and phone calls to extremely unhappy customers that have been taken by Seattle Coffee Direct. It appears that this company attaches itself to a lot of different promotional or survey type websites and people are not paying close attention as to what they are getting themselves into before ordering. One scenario is that the customer will receive a free coffee grinder if they order coffee from them only to find that they are charged something like $34 on a continuous basis from their credit cards.
I continue to route those customers to Rip Off.com in hopes that something can be done or at least give customers an avenue to voice themselves. I have even gone as far as to post a message on our website explaining that we are NOT Seattle Coffee Direct! However, we continue to get these calls and emails.
Seattle Coffee Direct is neither in Seattle, nor are they a roaster. Because of this problem (after 14 years) our on line business has suffered big losses in sales due to mistaken identity or the fact that Seattle Coffee Direct chose to use the name Seattle to draw our customers.
My patience has run out and I appeal to you (Rip Off.com) to post something about this company to bring it to everyone's attention that our company has a long standing reputation to honesty, quality, and service, and that this Seattle Coffee Direct is not associated with our company in any way. If you would like I could provide you with a long list of emails from those that have been scammed by Seattle Coffee. Direct.
If you have any questions please feel free to email or call me direct.
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