So here where it all begins. I bought the tickets online and was stoked about seeing Tony Robbins live in person.
The week went by and one of the sales person from learning annex called me and started to pitch his monthly subscription to mylearningannex.com. First of all, I didn't want the subscription but he insisted to send me an email on a 30-day FREE trial. So I said what the heck let's see what is there to offer. I signed in once and that is all I had to see, there was NO useful information at all! All the information posted are so basic that you can google most of the information yourself.
I decided to call the 1-866-904-1827 to cancel the subscription before the 30-day FREE trial ends and charging to my VISA automatically. My 30-day free trial began on Feb 8 and I called on Feb 22,12:30pm and spoke to a customer service rep named Jennifer. I asked her to cancel the service and gave me my confirmation number and thank god I kept that info.
Two weeks went by and I got my Visa statement back. And what do you know. They charged my Visa 39.95 USD which comes out to 48.19 CDN when I already cancelled the subscription before the 30-day FREE trial ended. I said to myself, what the heck? So I immediately called and spoke to this customer rep named Michelle. I told her my situation and gave her my confirmation number. She said everything has been fixed and you'll be credited back to your Visa within 5 business days. And you know what? It's already has been over 10 business days and I still don't see a credit back on my Visa.
I wouldn't have filed this report if you gave me the credit back the first time. I'm going to try again tomorrow and see if I get my refund. I knew I should have googled your company background before purchasing the tickets. Many of the complains are really bad towards your reputation and it's only going to get worse with your shady practices.
One thing I haven't mentioned yet is that when I bought the tickets, you didn't even state that I was going to be charged in USD until I got my Visa statement, how shady is that?
John
Markham, Ontario
Canada
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