I had a two year contract with Protect America for my home in Ohio.
I sold my home at approximately the 18 month point (approximately August). I sent in a cancellation notice along with the transfer to new owners notice (New Owners Name and Address) and paid the account in full (paid the remaining 6 moths worth of usage).
On February 1st I was sent a bill for the month of January. I thought it was an obvious mistake and called to inform them they must have sent it to the wrong address.
They told me NO, I owed the first month usage of a two (2) year contract. I told them that I transferred the account because I sold my house with the system in place. They told me they understood that, but the new owners never sent in the acceptance paperwork, therefore my service automatically renewed.
They hemmed and hawed for a while and then said they can see from our records our intent was to cancel the service, therefore if we send them a cancellation fax within 24 hours they would honor it, but since the first month already billed, there is nothing they can do about it. I would still need to pay the first month's bill.
I am getting ready to send in the notice and payment, so I am not sure if they will honor it, but I can tell you this is not a company I would recommend anyone doing business with.
I never had to use them, never had a break-in and just don't know if they would protect my house or the live in them.
From there customer service and deceptive practices, I am truly glad I never had a situation in which I needed to test them.
I think they are participating in deceptive and fraudulent practices to make money. It is obvious from my situation that they expect money for no service, since my service has not been used for over 7 months.
Will the Texas Attorney General crack down on this company?
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