This information was just discovered by us on July 12. EMC Mortgage Co is our mortgage company since April Farm Bureau is our insurance company since January. Our mortgage company paid State Farm $485.00 in July for a policy that was not ours. We have Farm Bureau coverage for homeowner's insurance.in September our mortgage company force placed insurance coverage on our loan with their insurance of $993.00. We were still covered at this time by Farm Bureau until January 24. Our policy with Farm Bureau ended due to our mortgage company not paying the premium by January 24.
In February our mortgage company cancelled their insurance coverage stating we proved we had coverage elsewhere. They did not pay anything to Farm Bureau until a few days ago which covers us from August 1 til August 1. The mortgage company gave us a partial refund of $675.00 in February which in reality went to pay the mortgage company back for an escrow advance, but they still owe the other $318.00 for what they charged us for coverage from September til January.
Along with everything else we need to file a claim for hail damage done to our roof. The mortgage company states that now that they've paid Farm Bureau that Farm Bureau should be the ones to cover the claim. With proof however from Farm Bureau that we were not technically covered by them during the time of loss the mortgage company said they would cover the claim. We were informed that once we have proof of lapse in coverage from January til August from Farm Bureau that the mortgage company is going to charge us for insurance coverage during this lapse.
The mortgage company said over the phone that the refund from State Farm of $485.00 was issued to me and my wife and is in the mail coming to us along with a letter explaining how to endorse the check to them, I was guessing to be put back into our escrow account. My wife contacted State Farm today and that refund check that is to be coming in the mail to us was actually cashed by the mortgage company on 8/7/06. EMC pretty much called my wife a liar when she called and stated that the check was cashed on Monday and not credited to our escrow account. Since July 12 the only thing that has been corrected by the mortgage company is they finally paid the Farm Bureau insurance premium of $493.00 and that took my wife's aunt calling in from an attorney's office and faxing documents several times. Everytime we fax them what EMC ask for they always come back and say that's not the correct information and tell us they need something else.
We still do not have either refund of $485.00 (supposedly mailed out from EMC July 25) or $318.00 that has to be processed to go back into our escrow account. We need to know if any of this is illegal and what can we do get this corrected as quickly as possible. Is there anyone that actually has a lawyer or a class action suit against these stupid people at EMC mortgage?
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