I paid $3.98 for the shipping of a free c. D which I never recieved. I was then charged $45.95 for a service that I could not use. Not only was I charged the $49.95 I was charged other fees from my bank as well.
I contacted Raven Media directly for reimbursement of the $49.95 plus the bank fees and was told that I needed to provide them with a bank statement. I did.
I was then told that I would be reimbursed all the money that was taken out of my bank account by a Supervisor Glenn (ROR REDACTED FULL NAME FOR SECURITY PURPOSES). I explained to Glenn that I was leaving state and I wold not be able to be contacted so the money needed to be placed back into my account asap. He told me he would call me back by the end of business that day. That was Friday June 16.
Glenn never called back. I contacted Raven Media on Tuesday June 20 while I was on vacation and asked to speak to Glenn. I was told that he was on the other line with another customer. I was put on hold for 20 minutes only to be hung up on.
I finally got to speak to Glenn and he told me that the refund of $49.95 was sent to my bank and the money should be in my account any day and as far as the bank fee was concerned, it was still pending. He told me that he would call me back.
I explained to Glenn that I was out of state on vacation and that I didn't have a contact number for him to reach me at, that I would call him back in 30 minutes. Glenn said that was fine, he would find out why it was pending and when I would recieve it.
I called back 30 minutes later, Glenn was out of the office for the day. On Tuesday June 27 I got back to my house only to see that the money still had not been put into my account. I contacted Raven Media again and spoke to Glenn. I asked Glenn what he found out and why he left the office when he was expecting my call back and he told me that he hadn't found anything out.
I told him then that I not only did I want to be refunded $49.95 but the $3.98 for the c. D that I never recieved plus all of my bank fees or I was going to contact an Attorney. Glenn assured me that a refund in the amount of $79.95 would be in my bank account by the end of the business day Friday June 30. It was not refunded.
I was not able to contact Glenn again until Tuesday July 5 due to the holiday. When I talked to Glenn, he told me that he never told me that I would be refunded. I asked who the Manager of the company and I was put on hold only to be hung up on. I called back again and asked to speak to Glenn and I was told that he was on another line.
I was put on hold again for a long period of time. Glenn finally came to the phone and told me that he could not tell me when and if the money would be refunded becuase it was still pending.
I explained that I was tired of being told different things and was hung up on again. I recieved a phone call back about 10 minutes later from a m an by the name of Matt. He told me that he was Glenn's supervisor and asked what he could do to help. I told him then that I wanted to speak to the Manager of the Company and he gave me the name of Aidan (ROR REDACTED FULL NAMES FOR SECURITY PURPOSES).
I asked to speak to Mr. Avery and I was told that I could not contact Aidan directy, that he only had a community e-mail and thats how I would have to contact him. I told Matt that I wanted to contacat Aidan directly and Matt told me that he didn't have a way to contact his manager. He told me that they only communicate through a company community e-mail.
I told Matt that I was contacting an attorney and that I was going to report Raven Media and Grant Writer Pro to the Better Business Bureau. Today is Friday July 14 and I have not been refunded the correct amount of money I was promised.
Bobbi
Soldotna, Alaska
U.S.A.
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