Long story short. Today, I viewed my account online because for some reason I no longer receive paper bills, but that is another story, and somehow I was charged a late fee after I paid my account in full. Here's why, 2 reasons, for some unknown and bizarre reason they received information that my account did not exist! Now of course I checked my statement and the debit was not made, even though this is the same account that was used on all previous purchases. Somehow, someone juxtaposed my bank information? I assumed once this information is in a merchants system that it would stay there until the customer changed it.
So I called the Bullsh*t Now - folks and tried to make sense of what was going on. The "Customer Service Rep" asked me a million questions in order to determine my identity which I thought was a little overkill. Account# (after I had entered it at the beginning of the call), my name, address, birth date, last 4 digits of my SSN#.
I spoke to older women with a British accent which was so thick I wasn't able to get her name, but that was OK, since I had assumed this problem would be corrected and there would be no need to call these people again.
I explained the story about what I perceived as a data entry error with my account number and asked what did I need to do in order to prove that my account does exist? After some I apologies for this and that, she stated there was NOTHING that I could do to prove the existence of my checking account. I was in shock that she had the brass ones to say that. I immediately became somewhat pissed off and demanded that the late charge be removed. I also questioned why I received an email thanking me for updating my method of delivery in that I would no longer receive paper bills. This of course was never initiated by me.
Surprisingly she said that my account was set up to receive paper bills, which of course I knew already. She said that the problem with the account number is something I would have to take up with my bank!!! I said I understood that, but do I need to fax you something for proof? She said that she would connect me with collections and immediately tried to transfer me.in haste I hung up and sent an email to them explaining my reasons why I was not at all happy with the service I received from what these legal loan sharks. I will let you know the outcome of this bizarre situation.
Never again will I use these idiots, next time I will use my credit card that protects me from unauthorized purchases. I believe I didn't over react and that the service I received was less than satisfactory.
0 comments