I went into the 99 Cents Only Store for the first time in my life today with my children. I am trying to teach them appropriate consumer behavior and letting them know what their rights are. Several items were marked as 2/$1.00 and 3/$1.00 but when they got to the counter, they were told that they were $1.00 each. I asked to speak to Reuben, the manager, who was not available, but did speak with Benjamin. I took Benjamin to the prices marked and he told me that of the 15 different items, every single one of them was supposedly "placed in the wrong spot." He told me that it is very plain to see that they would not be sold for such a low price. I said that is why I came here in the first place. Why would I spend more at their store than I would at Wal-Mart? Benjamin was rude and condescending because I was "just trying to get a bargain. "To quote Hoovers: "99 Cents Only Stores are the nation's oldest existing one-price retailer. This deep discount chain offers a wide assortment of consumer items priced at 99 cents per packaged unit. It also sells merchandise through its Bargain Wholesale division, primarily to discount retailers. "How have they done so well? On the backs of unsuspecting consumers who fall prey to their bait & switch tactics. I had checked out the company with the Better Business Bureau and this is what they had to say: "Our complaint history for this company shows that this business has a clear record. To date, no customer complaints have come to our attention..."I doubt it would do any good to tell them. Besides, who's going to do anything for less than a buck? DannyTaylor, ArizonaEDitor's Note to the above:
The consumer complaints has learned that the CEO and Agent (and his addresses) is: HAU THI NGUYEN 4555 W SOLANO DR GLENDALE, AZ 85301AND3031 E INDIAN SCHOOL RD #17-19 PHOENIX, AZ 85016480-756-0909
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