For the public's information - please take note of your Charter billing - in Missouri they are "adding" charges to your bill described as government authorized billings that they are authorized to pass on to you, the customer. If in Missouri call the Public Service Commission and report this, and send them a copy of your bill showing these charges.
This is known as "cramming".
The telephone number for PSC is: 573-751-3234, and ask for the telecommunications department. Then, describe what you are being charged. For example - your monthly billing for telephone service is supposed to be $39.95 as advertised. You sign up, and then your billing is around $80.00 instead of the $39.95.
You call Charter and are told this is government authorized taxes that they can charge to your billing - this is NOT true. Ask for a complaint form from the Public Service Commission, file it out and send them a copy of your bill so they can see for themselves what is going on with Charter - there is a new rule in Missouri governing what can be charged to your bill in the way of taxation. CHECK it Out! This can save you literally hundreds of dollars.
If you live in Illinois - contact your Illinois Commerce Commission - they do the same thing for Illinois residence. Charter depends on the public to not be knowledgable about these things, and unfortunately, the public is NOT knowledgable so the company gets by with ripping people off - big time. Then, when you find this is happening to YOU, file a complaint! This is the only way these kinds of practices can be stopped!!!
You have to defend yourself, if you don't then these kinds of companies continue to exist. I just did what I'm telling you that you can do - take control of your financies. It IS worth it.
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