Sorry it is kind of long but i beg you guys PLEASE READ, please i really need help and i hope u guys will read it thank you
This is what happened. My friend was moving from an apartment to a new built home so they needed a Uhaul truck. I go with my friends father to pick up the truck at a Uhaul center in Tustin, CA.
We arrive there with a customer already complaining about bad service, yelling at the manager. Anyways, we rented the largest truck they had. My friends father put down a $100 deposit. But the employee said there was something wrong with the computer.
The employee said that the computer was charging us an estimated amount and he didnt know how to void that. So the employee went to get his manager name Derik. Derik comes and tells us that the easiest way to get rid of this error/trouble on the computer and make things easier is if we had a ATM or Credit Card.
Because my friends father was putting down a $100 deposit, that means he will be deducted fees from the $100 when he returns the truck and Uhaul will give back whatever amount of the $100 deposit that was not used.
Ok so back to the ATM / Credit Card issue. The manager asks if he can swipe our ATM / Credit Card so the computer won't charge us this unnesessary estimate charge because he said he doesn't know why the computer was charging it.
My friends dad only had cash on him and did not have an ATM/Credit Card on him. So i offered to use my ATM Master Debit Card. I asked the manager if by letting him swipe my ATM debit card, will it charge me? Because i don't have that much money in my ATM checkings account.
The manager told me there will be no charges made on my ATM debit card, and that he only needed to swipe my card so that the computer will go through and not charge this extra estimate fee for no apparent reason.
So i let him swipe my ATM debit card, and he prints out this paper saying $0.00 was deducted from ATM card and $100 deposit in cash was recieved. So he keeps a copy and my friends dad kept the other copy.
Now all this happened on 2/25/06. And on 2/25/06 we also finished using the Uhaul truck to my friends stuff from his apartment to his new house. And my friends father went to dropp off the truck the same night.
My friends father also paid off the extra amount that was charged after returning the truck for gas and mileage, which he paid in cash. The employee was a girl and she asks him to sign this reciept contract and gives him one copy and the other copy is for Uhaul to keep. So there is NOTHING OWED anymore cause everything has been paid off in cash by my friends father.
Now the problem is that on 3/7/06 there was a charge on my ATM card, taking out -$179.89 from UHAUL. The problem with that is i only had $50 something dollars in my checkings out, and so taking out $179.89 leaves me NEGATIVE and then i also have to pay this NSF fee for each over withdrawl.
So now since i didnt know that Uhaul all of a sudden withdrew $179.89 from my checkings account, i thought i still had about $50 in my checkings so i still bought lunch and got some gas that same day 3/7/06. The next day i check my online banking and it tells me i am -$271.83!!!
I went in to Uhaul and the employee says he can't help me and i have to come in the next day. So i called in the next day because i had work so i couldnt go in when the manager was there and he told me he will try to find out what happened and notify my friends father because the contract was under his name.
Ok, so my friends father is getting pissed off at Uhaul now for dragging me into this when i wasn't suppose to pay anything. He talks to the manager a few times and the first time, the manager said there was a mistake, we charged you guys for an EXTRA day, and if you are willing to pay the rest that you owe, we will give back the $179.89 into my checkings account.
But the thing is, we DONT OWE ANYTHING! When my friends dad dropped off the truck 2 weeks ago, he ARLEADY paid for any other costs in cash! So my friends dad told the manager, no i paid for everything already, we dont OWE anything, so refund back the $179.89.
Heres the weird part. The manager says show us your receicpt contract, but my friends father cant find it because they moved to a new house and misplaced it somewhere. Now we ask Uhaul to go BACK into their files and computer data and pull out THEIR copy of our reciept contract but they said they can't FIND IT! Wtf?! And not only that, they said they cant find it because its marked as lasts months data.
Even one of the employee there told the manager that he even saw my friends father pay the girl employee in CASH. But the manager said since we can't find our receipt contract, and THEY cant find their receipt contract, there is no EVIDENCE that we paid off ANYTHING!!! How can they not have a copy of our SIGNED contract when it was only 2 weeks ago!?
Another funny thing was my friends father asked to talk to the girl employee that took the cash from him, and the manager said, that girl doesnt work here, she only worked here that day because she was transfered to our location cause we were short in employees for that day, so we cannot contact her. I tell you, Uhaul is full of it...
So now i am stuck with a -$271.83 and each day that goes by i have to pay an extra $5 for not making my checkings account positive. So i had to borrow money from people to make my checkings account positive.
Uhaul said they will not give me back my money, until they find THEIR copy of our contract receipt. They said they will call us back but reading from wut other people wrote, i dont think they will call me back. Are they allowed to charge my ATM Debit card 2 weeks after, AND without my authorization?
I had no known knowledge that they were going to charge me that amount of money, they did not contact me or anything, i had absolutely no clue that they were going to all of a sudden charge me $179.89. Is this legal? Is it considered Fraud??? They told me they werent gonna charge ANYTHING on my ATM card, and they just needed it to run through the computer, to make the computer "happy" because it wasn't going throught properly.
PLEASE HELP ANYONE? Any answers??? Thanks!
Sherman
Irvine, California
U.S.A.
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