I first had contact with this company last 6/05. A telemarketer called me stated that I could recieve a card or rebates worth $500 of murchandise at stores like Home Depot and Wal-mart. All for just trying some product (that I'm not even sure what it was) that I would recieve within 10-14 days by regular mail, but I would have to pay S&H of 4.95.
After recieving package I could decide to keep the service or not either way I would keep the $500 card. I debated in giving chk acct # and routing number but he finally convinced me (said that i gave my chk acct out all the time at stores like wal-mart which was were they had gotten my info to get ahold of me). I immediatley regreted it and called them back at the customer service # (1-800-357-9258) he gave me to cancel. Turns out he was a third party and he had to still get my info to the company for me to be able to cancel which would take a couple of days & the $4.95 was not refundable.
Long story short. I never got the package and completely forgot about the call until 2 months later my checks started bouncing. Sure enough in the 2 months they had taken a total $350.50 including the inicial $4.95 for program service fees for this service I was supposidly enrolled in. (Sept) I called immediately after finding out to cancel and ask for a refund. I was denied the refund due to I had supposedly been recieving this service from them but that they would cancel and send me the $500 (rebates card; shopping spree what ever it was). Turns out they had my address wrong and they had put it under my husbands mispelled name.
I have since then called 6 times. I have yet to recieve anything they claim they have sent me the pkg 5 times already. This last time 1/25/06 the supervisor they contacted me with gave me the web address and said I could get find out about rebate forms there. Nothing about the $500 rebates just some other offers. Mean while I'm waiting once again for this pkg they keep sending & I keep not recieving (they don't understand why?).
I've reported with the BBB but did't get anywhere. I did see there that the BBB did't recommend doing business with them. Wish I would have seen that before. The BBB got back to me and Star Communication claimed not to be able to get ahold of me. I get all my other mail at my address but theirs seem to not get their somehow.
I've also written a letter of complaint to Kevin Oliver who is named as ceo or owner by the BBB. No answer. Although this last time I called they claimed there was a letter in answer to that letter in my file. I told Tina the supervisor i spoke to that something must realy be wrong with their mailing system.
Mean while I'm out over $350 believe me I'm not answering any more unknown calls.
Dora
Othello, Washington
U.S.A.
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