Usacomplaints.com » Education & Science » Complaint / Review: Bank Of America - Look what bank of america did ripoff all over nationwide. #150993

Complaint / Review
Bank Of America
Look what bank of america did ripoff all over nationwide

When you get an ATM card, your bank makes a deal with you. They agree not to surcharge you if you use their ATMs.

But are some banks doing just that — with unmarked ATMs?

Bank of America charged account holders for using the bank's own unbranded automated teller, in violation of its customer agreement, a lawsuit charges.

The plaintiff, Jeremy Knapp, says Bank of America violated an agreement that promises account holders free use of Bank of America-owned ATMs.

The lawsuit begs the question about a questionable practice: do banks not only fail to reveal their ownership of certain ATMs, but charge their own account holders for using those machines

Can u believe how they responded? A Bank of America spokeswoman says the bank doesn't comment on issues involving litigation. "I can tell you that Bank of America customers can avoid fees by using Bank of America-branded ATMs, " spokeswoman Holly Seagle says.

Those ATMs have plenty of company. The country is dotted with machines that are not owned by banks, but by independent ATM networks that charge fees to all users, then split the income with the gas stations, bars, hotels and other businesses that provide space for the machines.
However, some banks do not put their names on ATMs they own, and they appear to customers as some of these generic, non-bank-owned machines.

Bank of America isn't the only institution that does this. Bank One has been a leader in the practice, says David Sorkin, assistant professor of law at the John Marshall Law School in Chicago.

"They pretend it's somebody else's ATM and treat it as another ATM and it surcharges everybody, " Sorkin says.

Knapp's lawsuit doesn't challenge the practice of surcharging itself. It accuses Bank of America of violating the terms of its customer agreement, which, according to Berger, promises its account holders free access to their cash.

Bank of America's promotional materials make no such promises. The bank's Web site guarantees its account holders free access to cash at ATMs "which display a Bank of America sign." Does that mean the bank feels free to charge account holders for using ATMs that don't display the Bank of America sign — even if they're owned by Bank of America?

Berger, Knapp's attorney, says: "We now have a pretty good idea that this is not an isolated practice of Bank of America — that other banks own these unbranded or 'white' ATMs, but we don't know how the practice arose or how the banks acquired such machines in the first place."


Offender: Bank Of America

Country: USA   State: Virginia   City: Woodbridge

Category: Education & Science

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