Doing business with HRS USA, we purchased a Bowflex on the six month same as cash plan. The first time our "Late Charge" of $25.00 was added, we didn't agree but let it go. The following month when we paid the remaining balance in full, we were once again charged the "Late Charge". The check was mailed out NINE DAYS before they claimed they received it, yet we mailed our four other checks on the same day and they were received within two to three days.
When we called customer service we were given the run-around and hung up on the first time. A few moments later we received a call from the 'supervisor'. When asked why it took nine days for her to receive the check, her response was "WE CHECK OUR MAIL AT THE END OF THE WEEK". When asked, so in other words if you receive it on Monday, it's not credited until Friday? She changed her story then. We asked her if we could record the conversation and she said if we did she would end the conversation immediately.
When asked again why it took nine days to get there she repeatedly asked if the conversation was being recorded and refused to answer any more questions. I feel we are owed two "LATE FEES" as well as the so called 'credit balance' we have with them since our last payment to them was an overpayment.
I will file a complaint with any and all that will listen.
REBECCA
Clyo, Georgia
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