My husband received a credit card through GE Money to pay for our Hanson windows in March. Started to receive monthly statements soon after the installment of my windows. Out of the 7 months, I had missed one payment (even though they state we our late every month) due to error on my part and they charged me a late fee of $39.99 and increased my APR from 15% to 26.99%. I never received notice of the increase just showed up on my monthly statement.
I currently mail all my other payments at least 7 days before the due date of payment but yet I still receive a late fee of $39.99. I have called GE Money several times and I continue to get the same answer, "sorry, we received your payment late, cannot help you and we have no control over the mail". Every month when I receive my statement I receive a late fee. I keep calling GE Money to tell them I mailed my payment a week in advance but they continue to state they received my payment late. I called GE Money today and spoke with a supervisor by the name of Sharon. I told her the whole story and asked why do they continue to charge late fees when the payment is not late. Sharon stated "we received the payment late". I am not sure how that is possible when we mail out our payment a few days in advance? Sharon responded "sorry, we do not control the mail. There is nothing we can do for you. GE cannot adjust the late fee nor can they change the APR". Sharon stated we could write upper management in El Paso, Texas but I am not sure what good that will do??? We continue to receive late fees when we send payment way in advance and because of that we have a sky rocket APR. I owe more on my windows now then when I made the initial purchase! Something has to be done!
I called another credit card company to have my balance transferred from GE Money! This company is a scam and they need to be stopped.
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