Complaint / review text:
My experience - "Simpleescapes" was a discount shopping club advertised through AOL. The promotional offer promised me a $50 Walmart card, which never came, nor did I get any informational package (surprise surprise). After awhile of not receiving anything, I called AOL, who put me on hold for so long I eventually hung up. Apparently though, AOL is not responsible for anything Simpleescapes promises. Why they couldn't tell me this in the first place, I have no idea. So Simpleescapes had been charging my card for 6 months for $19.95.
Today (March 2005) I was able to talk to a supervisor at Simpleescapes. She said "how was she supposed to know I never received anything?" I told her I thought AOL was responsible and had called them, got no where, and eventually forgot about it. She said they weren't and I should have called their phone # on my statement if I had a problem, and that she was only obligated to refund me the last two months of charges.
Afterwards, I contacted AOL and cancelled my account with them. AOL wanted to keep my account open for two more months to see if the Walmart card would come in - I said don't bother because I don't want to have to call back to cancel AGAIN.
Simpleescapes was right in the fact that I should have called the 800# on my statement, but that still doesn't make up for the fact that they didn't hold up their end of the bargain. So I called them BACK and demanded they credit my card back since October, and asked her who was in charge of sending the information package and the Walmart card. They said they were. So WHAT was AOL trying to do by keeping my account open?
I should have told Simpleescapes to mail me my Walmart card, but I was so frustrated I just hung up.
I don't know if this qualifies as fraudulent billing. I feel it does, but at this point, I don't even know if I did something wrong or just got taken for an expensive ride. Maybe a little of both. I disputed the charges with my credit card company, other than that, I don't know what to do.