My Centurytel bill revealed a charge of $6.16 for a directory assistance call to NV. This charge was broken down as follows:
1 min. Dir. Assist NV $4.33
USF Carrier Admin fee $1.65
Federal Tax. 18
Total $6.16
I called Centurytel immediately to explain that this call was never made from our home phone and that I had a receipt to prove I was shopping at the time, my husband and son were at work and I do not know anyone in NV. They informed me that it is my responsibility to pay them for this charge and then to contact Telseven. My bill identified OAN Services and upon calling them they gave me a phone number for Telseven L.L.C. But that number was a phone recording that hung up on me.
I am appalled that companies such as this are allowed to do business and get away with it.
0 comments