I recently purchased a wedding dress for a close friend at House of Brides. They charged me the wrong amount, supposedly cancelled/completed voided the transaction, and then recharged me for what was the wrong amount again. I mentioned to the 3 House of Brides employees who were obviously having a difficult time checking us out, that they should be refunding the tax on the difference as well. They completely ignored me and charged me the wrong amount. Upon giving me the final receipt, they said, "It says a different amount, but don't worry the credit card receipt shows how much you were actually charged. At this point, it's only a $1.50 difference, and the bride to be and I, after speding all Saturday trying dresses on, didn't want to argue for $1.50 as all the House of Brides employees were rushing to go home for the day. Then early Monday morning, I checked my bank account and realized I was double charged, called the bank, and had my friend pick me up from downtown (I had to leave an extremely important all day strategic planning meeting), and drive to Schaumburg to speak with a manager who said, "You didn't have to come all the way here. I would've taken care of it sometime." I made it clear to her that she was going to do everyhing in her power to get this issue resolved ASAP as my bank account was on hold. After pressuring the manager and waiting all day, the manager supposedly faxed the needed information in around 5:00pm. The next day, my account was still on hold, so I called the bank only to find out that nothing was received. So I had to fax in the information 3 times. My account's hold was cleared Wed. Afternoon. I was not able to spend a single dollar and had to borrow cash from my co-workers for lunch, etc. We asked for something in return for all the inconvenience they have caused. They offered $100.00, which doesn't even cover the hours of work missed, phone usage calling House of Brides and my bank, gas & mileage (I'm not even talking about actual inconvenience and the discrimination we felt). The manager also promised to e-mail the bride to be and I a copy of the e-mail she sent her supervisor who bluntly stated that she does not want to deal with us, the customers, directly and is only willing to deal with the manager - WHAT KIND OF CUSTOMER SERVICE IS THAT!!! After being offered something that obviously doesn't make up for the inconvenience they have caused the two of us, the bride to be called and spoke with the manager who simply didn't care. She called me right afterwards, crying for 30 minutes at how she doesn't want a wedding anymore. It's supposed to be exciting and happy, but she felt like she's going through hell, being treated like less than trash from House of Brides. I was PISSED OFF, obviously, called and left a voicemail on the manager's line and also left a message with the receptionist who guaranteed that "everything will be take care of and that the manager will call me first thing the next day when she gets in." Half a week passed, and neiter the bride to be nor I have neard from them yet! This is not even half of what we experienced with House of Brides, the worst shopping experience ever!!!
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