Complaint / review text:
Date: 9/28/2004 1:10: 34 PM
Subject: Levitz Web Site
First Name: RUBY
Last Name: MCCLELLAND
Please forward this message to upper management as I feel it warrants that level of attention. To start, I was lied to on three different occasions by two different salesmen and a manager at the Tempe store. Ist I was told of free delivery from a certain time frame. When I went to the store to purchase the furniture, I was given a different story... No free delivery. I left the store.
Months later, because I really like the furniture, I decided to wait and try again. I returned to the same store, was told during the holiday weekend Levitz was giving a 10% discount. Again I was ready to make the purchase when I was told there isn't a 10% discount available at that time. Now I'm really frustrated and expressed my feeling to the salesman. (Carlos) Since Carlos was NOT the one who told me about the 10%, I felt bad unleashing my frustration on him for previous sales behavior.
Carlos realized that I was ready to walk out of the store, this time NEVER to return. He left to go speak with management as he felt I should have the 10% after being told it would be available that weekend. While waiting on Carlos to return, a female manager approached me asking how I was being treated. I naturally ASSUMED she was sent over to talk to me by Carlos. She proceeded to tell me what Levitz could NOT do, this went on for appx. 5 minutes. By then, Carlos returned and told me the 10% would be honored. The female manager had this shocked look on her face like she had just been caught with her hand in the cookie jar! Once again, I was being lied to this time by management!
I purchased the furniture 9/4/4, picked it up 9/12/4. Later that night, I had a chance to really look at the furniture, deciding where to place which piece when I noticed a rip / tear in the back of the love seat. I called Levitz the following Monday to report the defect. After being kept on hold for 30 minutes, I was told a new piece would be delivered to my house 10/7/4. (not without a mild argument)
Last night, 9/27/4 as I went to sit down on the sofa, I felt nothing but wood! It was like the cushion had totally collapsed! I could not believe what I was feeling! I just spent almost $2,000.00 for this! I'm afraid of what to expect next, after or before the one-year warranty runs out! At this time, I would like to return the furniture and respectfully request a 100% refund.
I look forward to receiving your favorable response considering the Quality problems I've experienced in a short time.
From: Levitz Service