They handle returns dishonestly. They bill you and nick you for every last dime and do not honor their promise of 100% satisfaction. This appears to be their business model, to make money from customers who return goods, then resell those goods at the same price.
I purchased a 72" cast iron clawfoot tub, but they delivered a 67" acrylic tub. I never even opened the package. I peaked inside, then called them. They made arrangements for a return, but then told me they'd charge me $150 for return shipping. Unfair!
But then they never showed up to pick up the package for over a week. It rained on the package. Still, it was never opened. When it finally arrived back, they claimed that all sorts of damage was done and the tub had to be repainted. Ha! Look, if a tub has to be repainted, it's from more damage than a little rain on the cardboard. That would be the shipper's fault, or who knows, maybe it arrived to me that way. How could I know? I never opened it!
In any event, they kept over a third of the cost, in excess of $1000.
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