We purchased a Cal Spa 10/97 and since then it has been broken 5 times. We have a 5 year warranty but the company is making us pay to have it fixed. The spa last broke 10/99 and is still not fixed because of all the red tape. When we called for repairs we found the store of purchase had closed. We called corporate headquarters and have been trying to deal with them. The only time we have gotten a response from them is after we had sent letters to the ceo. They gave us the name of an authorized cal spa repairman but we have to pay for the repairs even though we have this warranty. We have an obvious lemon and had requested our money back or a replacement but to no avail. We contacted an attorney who told us that lemon laws don't cover spas. We are in the process of getting the spa fixed at our own expense.
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