A technician from the company replaced my garage door opener last month, while doing so he made cracks on the board supports the garage door opener.
Early last month a called the company to come and repair my garage door. I clearly described to the rep. On the phone (Brain) that my garage door opener (a Wayne Dalton) was not lifting the door. He explained to me how his company replaces my type of garage door opner with an efficient a "spring conversion system". Brian went ahead and quoted price of $150 for the job. When the technician (Tim) came out for repairs, he will charge me $545, almost four times more than what Brian told me on the phone. I told Tim the price Brian had given me on the phone he told me Brian was a new employee and that he had made a mistake and that the company charges the $150 for labor only. I told him that it was not complicated to tell me $150 was labor only. I understood and told him I could not do it for the price $545. Tim demanded that if I wont agree the repair to be done I had to him pay $ 89.00 for a service call since he was already at my house. I told him I was ready to pay the $ 150 that was qouted by Brian for the door to be repaired. After Tim insisted that I had to pay him for comming out, he had to call the sales manaager - Jim who worked a deal for me to pay $280 for labor and parts. The technician went ahead and did the work and I paid him the$280. After he left I checked on the garage door to see how he had installed the garage door opener, I realized that he had made cracks on the wooden board that supports the door opener. I have two extended cracks that are right on the spot where the technician put bolts.
Realizing that I had cracks on the support board I called the company and they send out a technican a who called to cancel the appointment aftermaking me wait for several days. I called again and they send out another technician who inspected the work done by Tim and he initially tried to allege that the cracks were existing before the work was done, I told him that was not the case, and that the wooden board did not have any cracks. For him to understand better, I told him if he could assume the cracks were there before the work was done it would mean that the technician who put the bolts, screwed them right where the cracks were. After this seemed to make sense to him, he told me he had to call a manager regarding the situation, he was on the phone with his manager for about 30 minutes while I was waiting for him in the garage. When he came back he told me that the work will be "warranty job" and asked me to go buy a 6 by 2 board atleast 25 inches. I bought the board and called the company yet again and they schedule someone again. This time I was out of town and my wife met the technician who came to work in my house with his dog and when my wife told him that she will leave him there to do his work because she had to go to pick up my son from school, he called her "stupid", as if that was not enough he told her that the work was in warranty and that we had to pay him. I called him on the phone, when I inquired from him why he was using abusive language to my wife, he told me according to him calling someone "stupid" is not abusive language. I told him I will write to BBA and make a complain about it, he told me I can even go to the Supreme Court he does not care".
At this point I decided to call the sales/service manager (Jim) when I got back home, when I raised the issue of the use abusive language Jim told me "he was on the phone with his guy and he did not hear him using abusive language". What the manager does not realize is that the technician was not on the phone with anyone when he was talking to my wife. How could the technician be able talk to my wife and talk to Jim at the same time and my wife was'nt able to see him talk to on the phone.
All this are very clear examples of perpetual dishonest practices by this company employees/contractors from top to bottom.
When I raised the the issue of repair the cracks with Jim, he told me that the company is willing to butI have to pay
At this moment my garage door opener is being held precariously with bolts that are on cracks. We are very scared of using the garage door. I'm requesting a replacement of the wooden board that the technician (Tim) cracked while installing the garage door opener, infact I have already bought the wooden board as requested by the company's technician. I was promised the wooden board will be repaired under warranty by the company technician, but the service manager wants me to pay for the repairs, I told him its unfair to me to pay them to damages that were made by the company's technician. He also did tell me that the was none else in the company to complain to and that I had hit a brick wall and if I was to complain to BBA he would have an "appropaite response for them". I called Garage Door Service because they are rated A by BBB but the overall service I got from this company is nothing but grade A service.
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