We had purchased carpeting from Home Depot for a room that would not be a high traffic area, we thought we'd save some money. From the start we should've known this was not a good idea. My husband was given three different prices of what it would cost (estimates), each time the price going up about 50.00. Then, the actual amount due was another 50.00 higher than that! We were also told that it would take one week for the carpet to come in and another week for it to be installed, and since time was a factor for us, we purchased the carpet on the 8th of the month. It didnt even come in until 14 days later, and then it took the installer another 3days to talk to us— after WE called him twice and he failed to return phone calls. The installers were scheduled to install the carpet between 3 and 5pm. They showed up at 515, in the pouring rain. Most places would leave cardboard or plastic where they trample in through the house to their destination, especially if they have to make repeated trips back and forth outside. NOT the case here. It took less than an hour to install, which was confusing to me because we've had carpets installed in similar sized rooms in our home by another company and it took a lot longer. The smell that filled the house from their glue (??) was disgusting and still smelled the next day despite our windows and fans running to air it out. They installers left a mess, aside from them going back and forth in the house, I had to vacuum up the mess they left from installing the carpet.??? Isnt this part of the installation job? It is with other companies we have used. So it was after 6 at night, and there I was cleaning up after them with three small children ages 4,3, and 1— and I PAID FOR THIS?!?!? I will not use Home Depot again for any type of flooring. Their service was rediculous as well as the installation. I cannot believe I paid for this hassle.
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