Carpet for a seldom-used room was something we purchased at Home Depot, hoping to save a little. We should have known from the start that this was a poor idea. Three times my husband got a price estimate, and each went up by about 50.00. Then the final amount we owed came to yet another 50.00 more! The store said delivery would take one week and installation another week, and because time mattered to us we bought on the 8th of the month. Instead the carpet took 14 days to come in, and the installer needed another 3 days to talk to us, even though WE phoned him twice and he ignored the messages.
Installation was set for a window of 3 to 5pm. The crew turned up at 5:15 amid heavy rain. Most outfits lay down cardboard or plastic along the route they will walk, particularly with many trips in and out, but not this crew. It took them less than an hour, which surprised me, because a different company had installed carpet in rooms of similar size in our home and spent far longer. A repulsive odor, apparently from their glue, spread through the house and was still present the following day despite open windows and running fans. The crew left a mess, apart from the dirt they carried inside, and I had to vacuum up the mess left from installing the carpet. Shouldn't that be included in the job? With other companies it always has been. After 6 at night I was tidying up after them with my three little children, aged 4, 3 and 1, and I PAID FOR THIS?!?!? Never again will I buy flooring from Home Depot. Their service was ridiculous, and so was the installation. I can't believe I paid for this hassle.
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