» Construction & Repair » Complaint / Review: Quality Plumbing & Heating Inc - Made Service Call Appointment - Did Not Show!. #943571

Complaint / Review
Quality Plumbing & Heating Inc
Made Service Call Appointment - Did Not Show!

Mr. Johnson and I made appointment to come to my home on 05-25 @ 2 pm to look at leak in my basement.
I waited from 2 pm - 4 pm and Mr. Johnson neither came to my home, called me or communicated with me for 2 hours while I waited for him to arrive to my home to fix leak.
I left several telephone messages for Mr. Johnson between 2 and 4 pm on the only phone number that he provided to me.

Mr. Johnson finally called me @ 415 pm and said he was on emergency service call and would not be able to come to my home.
He offered to come in am on 05-26.
I told him that his offer was neither acceptable and that I would not be home on 05-26 in am to meet with him.

I asked Mr. Johnson 1) why did he wait over 2 hours to get in touch, 2) did he check his telephone to get my telephone messages and 3) did he carry a cell phone while he was out on calls so he could check messages and communicate with his customers. Mr. Johnson paused and did not rerspond to any of my questions.

Offender: Quality Plumbing & Heating Inc

Country: USA   State: Maryland   City: Silver Spring
Address: 15410 Good Hope Road
Phone: 3013841873

Category: Construction & Repair


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