I will like to log a complaint about the GT 9000 mower I purchased from Sears outlet in Murphy, NC.
In order to purchase it with my debit card I lifted the limit to over $3,000.00. The price was $1,999.93 plus tax. The manager claimed the purchase didn’t go thru, however, my bank stated that the Sears outlet had charged me twice.
This went on for most of the day and I had to keep calling both the bank and the Sears manager. The manager claimed he wasn’t calling me back because the people answering the phone were not giving the message. Finally, at the end of the day, the manager says the financial department cleared it up; no apology was given.
The agreement for shipping was to shrink wrap the mower and strap it to a pallet.
The mower arrived at the warehouse I directed it to. There was some shrink wrap on the hood but that was it. When the door on the truck was opened, the mower was rolling around free, not tied to a pallet, nor with the emergency brake on.
The mower appeared to be structurally sound so the warehouse manager signed off on it.
However, when he attempted to start it, the battery was dead. He then put it on a charger to start it and it did start but it had neither forward nor reverse. He the had to push it to a corner of the warehouse to store it for me, however, when he attempted to put the brake on it didn’t work so he had to place wood stops between the wheels.
I received a phone call this past weekend as I was renting a trailer to bring it home. When I went to the warehouse to exam the mower I observed all the same problems.in addition, the picture used by the Murphy Sears on the ‘net showed it with a front bumper; it arrived w/o one.
When I originally contacted the Sears outlet, I was told the only thing wrong was a wire harness was replaced and it had been examined by Sears’s technicians to be as NEW with a NEW warranty.
Now I know someone on your end is going to say, it’s OK, will send a tech out in the next 3 weeks to repair everything.
My answer is no you will not! I am not in the habit of buying lemons, savage vehicles or someone else’s problems.
I make a habit of buying new to avoid all of this, and frankly, if this is the way Sears sells their refurbished equipment, count me out.
I don’t need a mower that is prepared, packaged and shipped like this. I am not prepared to take responsibly for this damaged mower and I am not going to pay $500.00 for an extended warranty like the manager wanted me to so these problems are covered for a few years.
My last Sears garden tractor lasted 12 years, probably because I bought it new and was able to view it and ride it prior to purchase.
Another problem I had was when I asked if my reward points were added to my account, he stated no, but just call up reward points and give them the numbers off the receipt. Well, I tried that once before and the answer I got from rewards was it needed to be done on the day of the purchase. Kind of hard to do in this case when the mower and receipt took several days to get here.
In case you haven’t figured it out yet I am very disappointed in this whole process.
I am sending this mower back to:
Sears outlet
1262 Andrews Road
Murphy, NC 28906-2899
828-837-2161
SALES CHECK # 034169024103
71 28384991 TRACTOR, CM CLR $1,999.93 TAX $ 135.00 TOTAL $ 2,134.93
Not only do I expect to receive a full refund, but I expect Sears to man-up to all of these inexcusable problems and defects/damages and pay for the shipping both ways since it was shipped improperly and has several major problems in addition to not having the front bumper or the reward points and don’t get me started on how I was charged twice for the mower!!!
In addition, if some genius on your end decides to charge me a restocking fee, I may be inclined to seek legal assistance in this matter!
Sincerely,
Garry Fischer
2511 Kennedy Road
Knoxville, TN 37914
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