Complaint / Review
Dolphin International Shipping Inc
Dolphin International Shipping ripoff moving scam kept in storage never delivered

My husband and I were shipping some things to London, because he had got a new job there. We searched for a company on the internet to do the shipping, and we found Dolphin International which made a very good impression.

We agreed that our things should be picked up on August 19, and three days prior to that, we had paid a deposit of $300. The rest of the money was going to be paid by my husband's employer in London, and so we had agreed with Dolphin to bill them directly.

Three weeks later, when we contacted Dolphin again with my husband's permanent address in London, we asked what was happening with the shipment. We also informed them that the invoice was not yet received by the employer, so we reminded them to send it to them.

It was very hard to reach the right person on the phone, since neither Marty nor Kathryn was ever in the office, but finally (after a week or so) we got a reply back from Marty saying that the things was put in a storage since they hadn't received the payment for the shipment. We then reminded them that it was the employer that was supposed to pay for this, and that they are still waiting for the bill.

Even a representative for my husband's employer wrote to them, and ask them to hurry up, since it was not our fault that they had not sent the bill. He asked them to start the shipping and at the same time send the bill to them so that he could pay them.

Kathryn wrote back saying that "payment does need to be made prior to delivery of his shipment for reasons to obvious to even be addressed".

Meanwhile I found some reports at usacomplaints.com, and got really suspicious about this company. The experience we had with Dolphin fits perfectly in with the experience the other people that filed a report had. I also read some more and realize that this treatment fits perfectly into the moving scam.

We then asked them to cancel the shipment, and to deliver our things back to my home in Charlottesville.

Kathryn wrote back to us saying that she has agreed with the employer to start the shipping and that they pay for the shipment in the meantime.

Since we have no way of checking that they actually ship the things, we have told the employer not to pay, and we want our stuff back. Today I wrote Kathryn again, with that information, and I am waiting for her reply.