Premier care says it really cares for the elderly but all they really want is the money, when you call for a free brochure you'll get the brochure within a week or so but you will also be called as much as 8 times a day by the CSR's that work in the call center. Even though you tell them call me back in 3 months you will be called back that same day in about 2 hours or if the call was handled correctly you will be called back in 1 month because Gary the call center manager "KNOWS THAT THE CUSTOMER WANTS US TO CALL THEM BACK IN 1 MONTH" with your brochure you'll get a paper that says we give veterans discounts that is a big lie!!! There are no discounts for veterans that is up to the rep that goes to your home when you make the appointment. We as CSR's MUST tell the customer that our reps do not use high pressure sales when guess what they do! We are also not to tell the customer how much these tubs cost, that's anywhere from 12k up to 25k depending on what you are looking for. Gary also DEMANDS that each CSR must have 6 appointment set per day, if the rep is booked in said area well that's your fault not his and he holds that against you. If a customer calls to cancel said appointment we are to call them withing 2 hours and reset said appointment even though the customer has changed their minds and have simply said no i don't want to do this. When a customer clearly says put me on your do not call list we must by law do this, guess what not in this call center per Gary we'll call them back in 1 month and talk to them again what that really means is YOU as the CSR will call them back they as the customer will get angry yell at you call you names ask AGAIN to be put on the do not call list. Oh and P.S. All calls are recorded for Q.A. And Gary Listens to everything but really he doesn't know anything; the only thing he does know is how to get on people's last nerve, If you want to bother him directly call his line @ 1-386-761-1830 ext 4701 you can also dial the 800# and ask for the ext also, Please go with bathfitters you will save alot of money. Your parents are not going to die if they do not purchase a premier tub.
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