Our bad experience with Brown Plumbing: A plumber from Brown came out to fix a clogged drain with their snake.initially, it seemed to work and we paid him $225... That seemed a bit high but at least it was fixed. But then and hour later, the drain clogged up again... It was not fixed.
The plumber came out a second time and determined that the snake this company had was not long enough for this job and our only alternative was to have some kind of hydro jetting done to our pipes... That was going to cost about $1000.00!!! What??!!
So, we said..."No."
We called around and found another plumber who owned a longer snake. When he arrived the first thing he said before even starting was that if this snaking doesn't work he would Not charge us anything for this visit!
He then proceeded to snake the pipes and... Lo and behold... It worked and has been clear for weeks now... The problem was fixed and bill for that was only $89.00!!! Plus, he gave us a 120 day warrenty for this service... None of that was offered by Brown.
So... We called Brown back and asked for a partial refund since we paid for a drain to be unclogged and they were unable to do the job. It took about 7 phone calls before we actually talked to the owner, who clearly hoped we would go away. We didn't even ask for a full refund... All we wanted was about half back or $100.00 out of the $225 that we paid for basically nothing. He finally agreed to a refund of $29.00... And that's what we got back...$29.00. They have certainly lost our business and probably the many others who know this story... I hope Brown Plumbing thought it was worth it. You can judge for yourself whether or not to use this company.
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